FAQ

1. Where do you ship from?

We work with trusted jewelry suppliers located in multiple regions, including U.S.A, China, Vietnam, Hong Kong, Johannesburg and Bangkok . Your order will ship from the warehouse closest to your delivery address for faster shipping.

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2. How long does shipping take?

Processing takes 2–4 business days, and delivery usually takes:

You’ll receive a tracking number once your order ships.

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3. Do you offer free shipping?

Yes! We offer free standard shipping on all orders above $200. Shipping costs for smaller orders will be calculated at checkout.

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4. Is your jewelry real Diamond Gold or Silver?

Our pieces are made from high-quality materials, including sterling silver, stainless steel, and 14K/18K gold plating. It’s not a real Diamond but a Moissanite is an alternative to Diamond and each product description lists exact materials so you know exactly what you’re getting.

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5. Will the jewelry tarnish or fade?

With proper care, our jewelry maintains its shine for a long time. Avoid exposure to water, perfumes, and lotions to keep it looking beautiful.

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6. What if my item arrives damaged or defective?

If your jewelry arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll send a replacement or issue a full refund — no worries at all.

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7. Can I return or exchange my order?

Yes! We offer returns and exchanges within 30 days of receiving your order, provided the items are unused and in original packaging. Contact our support team to start the process.

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8. How can I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also track your order using our Track Order page anytime.

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9. Do you ship worldwide?

Yes, we ship globally! Some regions may experience longer delivery times due to customs processes.

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10. How can I contact customer support?

You can reach us at [olajewellerystore@gmail.com] or through our Contact Us page. We typically respond within 24 hours on business days.